Account Statements Download Fail On Windows OS Implementation
(Doc ID 2901367.1)
Last updated on NOVEMBER 08, 2022
Applies to:
Oracle Banking Digital Experience - Version 20.1.0.0.0 to 21.1.0.0.0 [Release 20 to 21]Information in this document applies to any platform.
Symptoms
Account Statements Download Fail with error - "System cannot process the request, please try again later."
While attempting to download the displayed statement. The download process throws an error and the statement is not downloaded in the selected format.
ERROR
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System cannot process the request, please try again later.
STEPS
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The issue can be reproduced at will with the following steps:
1. Login into OBDx
2. Navigate to view statement.
3. Download statement in PDF.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot download statements.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |