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Age Should Be Populated With 0 For Manually Promoted KYC Cases (Doc ID 2906620.1)

Last updated on NOVEMBER 07, 2022

Applies to:

Oracle Financial Services Know Your Customer - Version 8.0.0 and later
Information in this document applies to any platform.

Symptoms

Age should be populated with 0 for Manually promoted KYC cases. When a case gets manually promoted, the age is coming as blank in the ECM UI not 0 unlike Manually created cases. If the manually promoted cases are closed on the same day, The CASE_AGE_CALC batch will not Calculate the Age for those cases.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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