Accrual was Not Happening for Claim Period for LG In Some Accounts (Doc ID 2907686.1)

Last updated on JANUARY 18, 2023

Applies to:

Symptoms

On : 11.7.0.0.0 version, Production Support-SET

ACTUAL BEHAVIOR
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some of the LG accounts where the expiry date is over but the claim period of the contracts still exists but the accrual gets stopped on the expiry date

EXPECTED BEHAVIOR
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Accrual should not stop till claim period is over.

STEPS
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The issue can be reproduced at will with the following steps:
1. LG account's expiry date must be over
2. but claim period should not be over
3. if the above condition matches issue may get reproduced.

BUSINESS IMPACT
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The issue has the following business impact:
accrual gets stopped on the expiry date

Cause

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