Accounts Are Not Getting Loaded In Dashboard After Managed Server Restart
(Doc ID 2919648.1)
Last updated on JANUARY 30, 2023
Applies to:
Oracle Banking Digital Experience - Version 21.1.0.0.0 to 21.1.0.0.0 [Release 21]Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
Accounts Not Getting Loaded in the dashboard after managed Server Restart
EXPECTED BEHAVIOR
Accounts should be displayed in the dashboard after managed Server Restart
STEPS
The issue can be reproduced at will with the following steps:
1. Take a managed server restart.
2. log in to an application as a corporate user
2. Sometimes accounts are not Getting Loaded in the dashboard after Server Restart
BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot view accounts in the dashboard after the server restart.
Changes
No changes done to hardware/product or environment cause this issue.
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |