Accounts Are Not Getting Loaded In Dashboard After Managed Server Restart (Doc ID 2919648.1)

Last updated on JANUARY 30, 2023

Applies to:

Oracle Banking Digital Experience - Version 21.1.0.0.0 to 21.1.0.0.0 [Release 21]
Information in this document applies to any platform.

ACTUAL BEHAVIOR

Accounts Not Getting Loaded in the dashboard after managed Server Restart

EXPECTED BEHAVIOR

Accounts should be displayed in the dashboard after managed Server Restart

STEPS

The issue can be reproduced at will with the following steps:
1. Take a managed server restart.

2. log in to an application as a corporate user

2. Sometimes accounts are not Getting Loaded in the dashboard after Server Restart

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot view accounts in the dashboard after the server restart.

No changes done to hardware/product or environment cause this issue.

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In this Document

Symptoms

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