Assist In Closure Of Account
(Doc ID 2920021.1)
Last updated on JANUARY 19, 2023
Applies to:
Oracle FLEXCUBE Universal Banking - Version 12.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.3 version, Production Support-SET
Assist in closure of account
A department is trying to close a GBP current account in Flexcube but user is receiving the error message.
The balance of the account is nil and all trade, cheque books and settlements have been closed.
ERROR
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ST-CUS11
STEPS
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The issue can be reproduced at will with the following steps:
1. From STDCUSAC screen, query the account which needs to be closed.
2. Click on the close button to close the account.
3. Verify if user is able to close the account
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot close the customer account.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |