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Accelerated Review Reason And Rule Based Score Details Not Showed For KCY Cases In ECM (Doc ID 2921633.1)

Last updated on JANUARY 19, 2023

Applies to:

Oracle Financial Services Know Your Customer - Version 8.0.0 and later
Information in this document applies to any platform.

Symptoms

Accelerated review reason and Rule-based risk score details are not shown in UI for KYC cases.

 

Issue #1:  Accelerated review reasons are not shown in UI for KYC cases

Steps to reproduce:
1. Take an Accelerated Case and search in the ECM screen
2. Search Cases.....>Case Summary
3. KYC Dashboard tab...
4. Click on Accelerated review 

 

 

 

Issue #2: Rule-based risk score details are not shown in UI for KYC cases

1. Take a KYC Case and search in ECM screen
2. Search Cases.....>Case Summary
3. KYC Risk Score tab...
4. Click on Event_id

 

Cause

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In this Document
Symptoms
Cause
Solution


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