OBO-Application Enrichment Stage Not Loading
(Doc ID 2922888.1)
Last updated on JANUARY 29, 2023
Applies to:
Oracle Banking Origination - Version 14.5.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 14.5.0.0.0 version, Implementation Support
OBO-Application Enrichment stage not loading
After completing Application Entry stage, we did acquire and edit for next stage. However it is not loading and throwing error "An error has occurred, Please try again after sometime! ". It is failing in cmc_obrh_services with below error.
P.o.f.c.s.o.r.s.BaseRouteService.warn | Failed to serialize route invocation result into JSON
ERROR
-----------------------
at com.fasterxml.jackson.core.exc.StreamReadException.(StreamReadException.java:30)
at com.fasterxml.jackson.core.JsonParseException.(JsonParseException.java:42)
at com.fasterxml.jackson.core.JsonParser._constructError(JsonParser.java:2391)
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Go to product catalogue Select Loans ->Personal Loan
2. Enter customer and loan details and Submit.
3.Go to Loan application entry , enter details and click submit.
4.Go to loan Acquire and edit Application Enrichment error is displayed.
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete loan enrichment
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |
References |