Pending For Approval Screen || Incorrect Error Message Shown On Screen If User Input Incomplete Reference Number.
(Doc ID 2924017.1)
Last updated on JANUARY 31, 2023
Applies to:
Oracle Banking Digital Experience - Version 21.1.0.0.0 to 21.1.0.0.0 [Release 21]Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
When a corporate approver user goes to the pending for approval screen and searches a record by giving an incomplete reference number like 2-3 digits, the system throws an error "system cannot process request".
EXPECTED BEHAVIOR
The system should show the appropriate error message as "please enter the correct reference number or reference number entered is incorrect" , which should be more informative.
STEPS
The issue can be reproduced at will with the following steps:
1. Login to an application as a corporate checker user
2. Pending for approval screen -> Open any transaction -> enter the incomplete reference number.
3. The above-mentioned error was noted.
BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users are not getting appropriate error messages on the screen.
Changes
No changes done to hardware/product or environment cause this issue.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |