"System cannot process the request currently. Please try later" Displayed on Payment Status Inquiry Details Screen (Doc ID 2933142.1)

Last updated on MARCH 13, 2023

Applies to:

Symptoms

When attempting to view details on Payment Status Inquiry screen following error occurs.

ERROR
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On Screen:
System cannot process the request currently. Please try later

In Logs:
'weblogic.kernel.Default (self-tuning)'] [userId: <>] [ecid: <ecid>] [APP: obdx.app.rest.idm] [partition-name: DOMAIN] [tenant-name: GLOBAL] [DSID: <dsid>] FatalException thrown by a fc.Interaction in digx.Interaction.close()[[
com.ofss.fc.infra.exception.FatalException:
at com.ofss.fc.infra.error.ErrorManager.throwFatalException(ErrorManager.java:552)
Caused by: java.lang.NullPointerException
at com.ofss.digx.extxface.obpm144.impl.remittance.assembler.OutwardRemittanceAdapterAssembler.fromHostResponseReadOutwardRemittance(OutwardRemittanceAdapterAssembler.java:511)


STEPS
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The issue can be reproduced with following steps:
1. Login via user.
2. Navigate to Payments > Inquiries > Payment Status Inquiry
3. Search for transactions by reference number or by date range.
4. Click on transaction.

Changes

Cause

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