"System cannot process the request currently. Please try later" Displayed on Payment Status Inquiry Details Screen
(Doc ID 2933142.1)
Last updated on MARCH 13, 2023
Applies to:
Oracle Banking Digital Experience - Version 21.1.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
When attempting to view details on Payment Status Inquiry screen following error occurs.
ERROR
-----------------------
On Screen:
System cannot process the request currently. Please try later
In Logs:
'weblogic.kernel.Default (self-tuning)'] [userId: <
com.ofss.fc.infra.exception.FatalException:
at com.ofss.fc.infra.error.ErrorManager.throwFatalException(ErrorManager.java:552)
Caused by: java.lang.NullPointerException
at com.ofss.digx.extxface.obpm144.impl.remittance.assembler.OutwardRemittanceAdapterAssembler.fromHostResponseReadOutwardRemittance(OutwardRemittanceAdapterAssembler.java:511)
STEPS
-----------------------
The issue can be reproduced with following steps:
1. Login via user.
2. Navigate to Payments > Inquiries > Payment Status Inquiry
3. Search for transactions by reference number or by date range.
4. Click on transaction.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |