User Helpdesk - Verification Section Is Removed In Case User Clicks On 'Resend OTP' Link
(Doc ID 2933685.1)
Last updated on MARCH 19, 2023
Applies to:
Oracle Banking Digital Experience - Version 22.1.0.0.0 to 22.2.0.0.0 [Release 22]Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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User Helpdesk - The verification section is removed in case the user clicks on the 'Resend OTP' link
On click of Resend OTP system gets stuck and throws UI error.
EXPECTED BEHAVIOR
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Verification section should be visible even if user clicks on the Resend OTP link.
STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Menu --> Others –> User help desk
2. Select user type as Corporate User
3. In username, enter 'corp'
4. Click on Submit
5. System displays a user having username as 'corpmaker'
6. click on the same, Verification section is displayed.
7. click on the 'Resend Link'
8. Verification section disappears & system doesn't proceed ahead
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot log in as help desk users.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |