During Click On New Operation, System Is Defaulting Customer Details In LCDTRONL And LCDGUONL (Doc ID 2933886.1)

Last updated on MARCH 14, 2023

Applies to:

Symptoms

On : 14.6.0.2.0 version, Implementation Support

ACTUAL BEHAVIOR
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During click on new operation, system is defaulting customer details in LCDTRONL and LCDGUONL

System is retaining the old contract details when we click on the new operation.

EXPECTED BEHAVIOR
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System shouldn't defaulting the customer details.

STEPS
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The issue can be reproduced at will with the following steps:
1). Open an active and authorized contract.
2). Go to any tab other than Main tab.
3). Click on the new operation.
System is defaulting customer details in main tab of the old contract in LCDTRONL and LCDGUONL screen.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users can't able to create new contract.

Changes

  On New, Main tab data is not nullifying. Fix provided not to append data on click of new as on click of New INFRA will do this nullification

Cause

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