Payment Upload - Default Spread For Account With Status Charge Off(write-off) is not working as expected (Doc ID 2935322.1)

Last updated on MARCH 16, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Spread matrix is configured to populate a spread when account status is Write off (Charge off spread).

When a payment transaction is initiated using Payment screen system populates the spread set at spread matrix for account with status WRITE OFF(Charge off spread).

But when payment transaction is done using file upload system for the same account is populating spread set at contract setup screen instead of verifying the spread matrix.

EXPECTED BEHAVIOR
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Whether payment posted through front end or file upload, system should select the spread from spread matrix based on account status, account condition, Priority(since account can be in multiple condition)

STEPS
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The issue can be reproduced at will with the following steps:
1. Select and Write off account
2. Configure spread matrix for write off account status
3. Post a online payment entry for the write off account and see system selects the write off spread from spread matrix
4. Post a payment through file upload for the write off account and see system selects the write off spread from spread matrix

Changes

Cause

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