My Oracle Support Banner

System Forces To Enter Refund Reason Code (Congigured as non mandatory) (Doc ID 2935335.1)

Last updated on MARCH 16, 2023

Applies to:

Oracle Financial Services Lending and Leasing - Version 14.12.0.0.0 and later
Information in this document applies to any platform.

Symptoms

While performing payment refund transaction, system forces to enter refund reason code, even though its set as non-mandatory at transaction code setup level.

ERROR
-----------------------
Invalid Reason code selected for payment refund sys-sys-sys-txn-002155

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure the Payment Refund transaction in Transaction codes with Reason code required as no
2. Post payment refund transaction without entering reason code, system will fails with error.
3. Post payment refund transaction with reason code, system post the transaction successfully


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.