Approval - Sent To Modify Transaction By Checker Is Not Showing Transaction Details In My Approved List Widget Of Checker (Doc ID 2937871.1)

Last updated on APRIL 05, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Maker initiated the transaction, which is now awaiting checker approval.

When the checker sent transaction for modification, only the count appears in the checker's approval list but not the transaction details.

EXPECTED BEHAVIOR
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Payment sent for modification should show transaction details also along with the count in checker approved list.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login with a corporate maker.
2. Initiate a payment.
3. Login with a corporate checker.
4. Under the 'Pending for approvals' list, select the payment transaction that was initiated.
5. Click on the 'send the modify' button.
6. After that has been done successfully, click on the dashboard.
7. Number of payments in the Approver's list of approved payments increments by one. Upon trying to see the approved list, the payment sent back for modification does not show. 

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, checker cannot see transaction details in his approved list.

Changes

Cause

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