Payment Details Are Not Displayed on the Payment Status Inquiry Screen When the Status is In Progress (Doc ID 2940202.1)

Last updated on APRIL 10, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Payment details of TARGET2MX transactions such as Transfer Network, Source Account Branch, and Note details are not displayed on payment status inquiry screen while their status is In Progress.

EXPECTED BEHAVIOR
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Payment details of TARGET2MX transactions such as Transfer Network, Source Account Branch, and Note details should be displayed on payment status inquiry screen while their status is In Progress.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to corporate user.
2. From the toggle menu navigate to Payments > Inquiries > Payment Status Inquiry.
3. Click on any transaction which is In Progress, to view the details.
4. Check the Information such as Transfer Network, Source Account Branch, and Note details are not visible.

Changes

Cause

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