Unable to devolve the bank guarantee contract - LC-DVOL-02
(Doc ID 2941584.1)
Last updated on APRIL 12, 2023
Applies to:
Oracle FLEXCUBE Universal Banking - Version 11.8.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.8.0.0.0 version, Production Support-CET
When attempting to devolve the bank guarantee contract
the following error occurs.
ERROR
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LC-DVOL-02 - Failed to fetch customer balance
STEPS
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The issue can be reproduced at will with the following steps:
1. Select a bank guarantee contract. to be devolved.
2. Ensure mismatch in the settlement details.
3. Try to devolve the bank guarantee contract.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot devolve the bank guarantee contract.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |