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Unable To Take Any Action The KYC Cases (Doc ID 2941724.1)

Last updated on APRIL 17, 2023

Applies to:

Oracle Financial Services Know Your Customer - Version 8.0.0 and later
Information in this document applies to any platform.

Symptoms

KYC 8000 version

Unable to take any action the KYC Cases

After the Investigation status of the KYC cases, the users are unable to take any action including (escalate, monitor, review, close etc.) on any of the cases promoted from the Know Your Customer assessments.

Whenever the user tries to take any action, a pop window appears. After filling up the popup window, for all the actions, with proper data and submitting, the status does not change and remains the same as Investigation.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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