My Oracle Support Banner

Error Popup - 'Unsupported File Type' Is Displayed Twice on Mailbox Screen (Doc ID 2952575.1)

Last updated on JUNE 02, 2023

Applies to:

Oracle Banking Digital Experience - Version 21.1.0.0.0 to 21.1.0.0.0 [Release 21]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Error popup-'Unsupported file type' is displayed twice on Mailbox screen when attempting to attach unsupported format file.

EXPECTED BEHAVIOR
-----------------------
Error popup should be displayed only once.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login as corporate user
2. Open toggle menu and navigate to MailBox screen
3. Click on Compose Mail, select Category and attach an unsupported format file
4. Observe on click of 'Send' button, error popup-'Unsupported file type' is displayed twice on the screen

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.