Not Able To Download required statements and files in OBDX Mobile App( Pdfs, Csv, Etc)
(Doc ID 2956417.1)
Last updated on JUNE 30, 2023
Applies to:
Oracle Banking Digital Experience - Version 22.1.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
While downloading anything in Application(Statement Download, Payment Status Enquiry> E-receipt download)after clicking on download option, the loading bar animates and finishes, but the file does not get downloaded.
Issue is happening for all the functionalities that have a pdf, csv, qif,etc.
EXPECTED BEHAVIOR
User should be able to download required statement and files in OBDX.
STEPS
The issue can be reproduced at will with the following steps:
1. Log into OBDX
2. Go to any download option-> click on download
3. The loading bar animates and finishes, but the file does not get downloaded
BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot download files in OBDX.
Changes
No changes done to hardware/product or environment cause this issue.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |