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Scan To Pay Transaction Not Reflected in Payment Inquiry Status (Doc ID 2956924.1)

Last updated on JUNE 30, 2023

Applies to:

Oracle Banking Digital Experience - Version 21.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

The user was able to scan to pay was successfully submitted however the transaction is not reflected in Payment Inquiry Status.

 

EXPECTED BEHAVIOR

After the scan to pay the transaction, it should reflect in the Payment Inquiry status.



STEPS

The issue can be reproduced at will with the following steps:
1. Click Scan To Pay -> Log into the application
2. Scan QR->Fill in the Details and click Submit and Confirm
3. The transaction is not reflected in Payment Inquiry Status


Changes

  No changes done to hardware/product or environment cause this issue.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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