Return Is Not Allowed On Selected Transaction (Doc ID 2962142.1)

Last updated on JULY 19, 2023

Applies to:

Symptoms

Return is not allowed on selected transaction

when we try to Process Return it throws an error 'Return is not allowed on selected transaction' on IPYSIVIEW screen
It shows error only for the French screen but in the English screen is working fine
In PYSIVIEW_KERNEL.js in function fn_CancelRequest() the French status is not handled only the English status is hard coded.

 
ERROR
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'Return is not allowed on selected transaction'

STEPS
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The issue can be reproduced at will with the following steps:
1. Launch IPYSIVIEW.
2. Select French screen.
3. Process transaction.
4. Getting error message 'Return is not allowed on selected transaction'.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot able do transaction for French user.

Cause

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