Transaction Posting Is Failing In Web Service (Doc ID 2962206.1)

Last updated on JULY 20, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Transaction posting is failing in webservice. User getting an error while trying to post a transaction using webservice.

Generic transaction posting web service is not working. User tried to post the RESCHEDULE BILL CYCLE or any custom transaction with TXN_COMMENTS or TXN_BILL_CYCLE_CD as one of the parameters.


EXPECTED BEHAVIOR
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The transaction with any core defined columns should get posted via webservice when the data is correct and should not give 500 error.

STEPS
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The issue can be reproduced at will with the following steps:
1. Try to post the GenericPostTransaction RESCHEDULE_BILL_CYCLE transaction through web service.
2. System should post the transaction without any error.
3. Currently system posting transaction with 500 error (Error found while processing: RESCHEDULE_BILL_CYCLE transaction)

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot post GenericPostTransaction via webservice with any core defined columns.

Cause

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