Inward Bank Guarantee Lodge Claim Not Working. Timed Out Exception Is Observed. (Doc ID 2968193.1)

Last updated on AUGUST 16, 2023

Applies to:

Symptoms

Inward Bank Guarantee Lodge claim not working. Below error is observed.

ERROR
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<[< 1211-4995-6912-5473-7842 >] FatalException encountered while invoking the service com.ofss.digx.appx.tradefinance.service.bankguarantee.claim.BankGuaranteeClaim for bank guarantee claim com.ofss.digx.app.tradefinance.dto.bankguarantee.BankGuaranteeClaimDTO@47cf404d
com.ofss.digx.infra.exceptions.Exception: Timed out exception.
at com.ofss.digx.infra.exceptions.ExceptionTransformer.buildException(ExceptionTransformer.java:454)


STEPS
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The issue can be reproduced at will with the following steps:
1. Login to OBDX with corp user.
2. Navigate to Claims
3. Search for claims
4. Click on "Claim No" link.
5. Enter details and click on submit button.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, user is not able to submit claim details.

Cause

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