While Creating and Updating an Alert, Error “Message Text Cannot Be Empty” Is Observed
(Doc ID 2979810.1)
Last updated on OCTOBER 17, 2023
Applies to:
Oracle Banking Digital Experience - Version 19.1.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 19.1.0.0.0 version, Production Support
ACTUAL BEHAVIOR
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While creating and updating the alert even after adding the message body, user is getting the error "Message text cannot be empty"
EXPECTED BEHAVIOR
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User should be able to create and update the alert without any error.
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to OBDX Application as Admin User
2. System Administrator Dashboard => Communications => Alert Maintenance
3 Create => enter module name, event name, alert type etc.
4. Message settings => Select delivery mode => SMS => enter SMS Message text and attribute mask => save
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, user is not able to create and update the alert.
Changes
No changes done to hardware/product or environment cause this issue.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |