INCORRECT TOTAL AVAILABLE BALANCE IN CLIENT LANDING PAGE, STDCUSAC AND 360 VIEW SCREENS (Doc ID 2987864.1)

Last updated on NOVEMBER 21, 2023

Applies to:

Symptoms

On : 14.5.0.0.0 version, Implementation Support

ACTUAL BEHAVIOR
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INCORRECT TOTAL AVAILABLE BALANCE IN CLIENT LANDING PAGE, STDCUSAC AND 360 VIEW SCREENS

ACTUAL BEHAVIOUR
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Total available balance on landing page, STDCUSAC and 360-degree view shows Zero even if the account has balance in debit and account has an expired Limit.

EXPECTED BEHAVIOUR
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Total available balance on landing page, STDCUSAC and 360-degree view should show the account balance correctly even if there is no limit attached or limit is expired and this what the bank expectation is. It should not show Zero.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to customer landing page and query an customer account, for which limit is expired.
2. Verify if system is showing the correct balance.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see the correct available balance in the screen

Changes

Cause

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