On Create Reconciliation and Create Allocation Rule Screens, Closed Virtual Accounts are Displayed in Allocation Account Dropdown (Doc ID 2990065.1)

Last updated on DECEMBER 01, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Issue 1: On create reconciliation screen, closed virtual accounts are displayed in allocation account dropdown.
Issue 2: On create allocation rule screen, closed virtual accounts are displayed in allocation account dropdown.

EXPECTED BEHAVIOR
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Issue 1: On create reconciliation screen, closed virtual accounts should not be displayed in allocation account dropdown.
Issue 2: On create allocation rule screen, Closed Virtual accounts should not be displayed in allocation account dropdown.

STEPS
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The issue can be reproduced at will with the following steps:

Issue 1:
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1. Login via corporate user.
2. Navigate to receivable management > reconciliation > create reconciliation rule
3. Fill the rule details and click on continue
4. Now, perform search with closed virtual account in allocation dropdown on set allocation.
5. Please check that closed virtual accounts are displayed in allocation account dropdown

Issue 2:
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1. Login via corporate user.
2. Navigate to receivable management > reconciliation > create allocation rule
3. Fill the rule details and click on continue
4. Now, perform search with closed virtual account in allocation dropdown on set allocation.
5. Please check that closed virtual accounts are displayed in allocation account dropdown

Changes

Cause

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