Unable To View The Nearest ATM/Branch Location For The Current Location.
(Doc ID 2990969.1)
Last updated on DECEMBER 22, 2023
Applies to:
Oracle Banking Digital Experience - Version 19.1.0.0.0 to 19.1.0.0.0 [Release 19]Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
ATM/Branch locator is not working when clicking the link 'Show nearest ATM / Branches' under 'ATM / Branch Locator'
EXPECTED BEHAVIOR
Upon clicking the 'Show nearest ATM / Branches' under 'ATM / Branch Locator' screen it should point out the ATM / Branch locations on the map.
STEPS
The issue can be reproduced at will with the following steps:
1. Go to 'ATM / Branch Locator' screen
2. Keep the ATM option selected in the drop down
3. Click on 'Show nearest ATM / Branches'
BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, retail / corporate users cannot locate the nearest ATM / Branch from their location.
Changes
No changes done to hardware/product or environment cause this issue.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |