Customer Number Is Not Updated For The Transaction Moved To DV Queue (Doc ID 2991999.1)

Last updated on DECEMBER 15, 2023

Applies to:

Symptoms

On : 14.7.0.0.0 version, Implementation Support

Issue: When we do a Payment status Inquiry from OBDX, on a transaction which is moved to DV queue in OBP, system is throwing 'Invalid Transaction' error at OBDX.
Expectation: The payment status Inquiry should show the proper status of the transaction without any error.

Analysis:
When ever the transaction is moved to Document Verification Queue (DV Queue), the customer number in the transaction table is not getting updated. Due to which the payment status enquiry of the transaction from OBDX is failing

STEPS
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1) Book a Payment with Documents attached from OBDX
2) The payment should land in Document Approval Queue (DV Queue - PQSDOCAQ) in OBP
3) Do a payment Status Inquiry from OBDX for the transaction
4) System should throw an error as Invalid Transaction

Cause

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