Contract Term Change Issue for on accelerated account (Doc ID 2993273.1)

Last updated on DECEMBER 15, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Contract term change Issue

The contract term on accelerated account getting increased.
 
EXPECTED BEHAVIOR
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System should not change contract term for the accelerated account. Remaining term should calculate based on the Account acceleration date so that there won't be mismatch in repayment schedule.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create an account.
2. Run some billing.
3. Check the Repayment schedule the term is correct.
4. Post the account acceleration transaction on the account.
5. Check the Repayment schedule the term is correct.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot have the valid contract term for the accelerated account.

Cause

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