On Modification Of Customer Account The Account Description Is Defaulted To Customer Name (Doc ID 2993409.1)

Last updated on DECEMBER 20, 2023

Applies to:

Symptoms

On : 14.7.0.0.0 version, Implementation Support

ACTUAL BEHAVIOR
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On modification of Customer account the account description is defaulted to customer name



Bank has created a customer with certain name. Later during account creation, they have modified the account description with a name different from the customer name (added a detail to distinguish). On saving the account the account description remains the same (with the value input by the user). However later when the user performs a modification of the customer account for changing any other attributes, system is defaulting the account description with the customer name.




EXPECTED BEHAVIOR
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This should not happen, since the account description was updated by the user at the time of account creation.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a CASA Account with Account NAme diffrent from CIF name
2. Save & Authorize the Account
3. Modify the Account and validate the Name populated

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot amend the CASA account correctly

Cause

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