Push Notification Is Not Working In Android Service App For 2FA (Doc ID 2994205.1)

Last updated on DECEMBER 20, 2023

Applies to:

Symptoms

When Push Notification is configured as 2FA for Corporate Users during the Forget User ID transaction,
the following error occurs.

ERROR
-----------------------
javax.persistence.EntityNotFoundException: Could not find Entity for id: [ALERT_TYPE=M][MULTI_ENTITY_CODE=OBDX_ME][DESTINATION_TYPE=PUSH_NOTIFICATION]
at com.ofss.fc.infra.das.orm.eclipselink.EclipseLinkEntityManagerWrapper.load(EclipseLinkEntityManagerWrapper.java:349)
at com.ofss.fc.framework.repository.AbstractRepository.load(AbstractRepository.java:305)
at com.ofss.fc.app.adapter.impl.ep.EventProcessingAdapter.getAlertsDefaultConfiguration(EventProcessingAdapter.java:747)
at com.ofss.fc.domain.ep.service.action.ActionHandlerService.dispatchIt(ActionHandlerService.java:106)
at com.ofss.fc.domain.ep.service.action.ActionHandlerService.doDispatch(ActionHandlerService.java:170)
at com.ofss.fc.domain.ep.service.action.alert.AlertHandlerService.dispatchAlert(AlertHandlerService.java:1465)
at com.ofss.fc.domain.ep.service.action.alert.AlertHandlerService.processAlert(AlertHandlerService.java:1409)
at com.ofss.fc.domain.ep.service.action.alert.AlertHandlerService.setDataAndProcessAlert(AlertHandlerService.java:1202)
at com.ofss.fc.domain.ep.service.action.alert.AlertHandlerService.fetchRecipientContactDetailsAndDispatchAlert(AlertHandlerService.java:1115)
at com.ofss.fc.domain.ep.service.action.alert.AlertHandlerService.processUnsubscribedAction(AlertHandlerService.java:998)
at com.ofss.fc.domain.ep.service.action.ActionProcessorService.processUnsubscribedEventAction(ActionProcessorService.java:770)
at com.ofss.fc.domain.ep.service.action.ActionProcessorService.performMandatoryActions(ActionProcessorService.java:126)
at com.ofss.fc.domain.ep.service.event.EventProcessorService.executeActions(EventProcessorService.java:380)
at com.ofss.fc.domain.ep.service.event.EventProcessorService.processActivityEvent(EventProcessorService.java:293)
at com.ofss.fc.domain.ep.service.event.EventProcessorService.run(EventProcessorService.java:230)
at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.lang.Thread.run(Thread.java:834)
>
#### <> <[severity-value: 8] [rid: 0:1:3] > <[< 2297-7620-2636-1469-8462 >] Entered Exception block. details passed businessUnitCode 'OBDX_BU' market entity code 'OBDX_ME' alert type 'M' destination type 'PUSH_NOTIFICATION'>
#### <> <[severity-value: 16] [rid: 0:1:3] >
#### <> <[severity-value: 16] [rid: 0:1:3] >

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. The user logs into the Mobile Application.
2. Forget the User ID from the Web Application.
3. On the Web Application screen, it displays "A notification is sent to your mobile application for authentication." However, the user does not receive the notification on the Mobile App

Cause

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