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"401 Unauthorized" Error on Login as a Retail User (Doc ID 2994570.1)

Last updated on JANUARY 02, 2024

Applies to:

Oracle Banking Digital Experience - Version 22.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 22.2.0.0.0 version, Implementation Support

When attempting to log in as a retail user, the following error occurs.

ERROR
-----------------------
401 Unauthorized

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Retail user from Admin login
2. Try to login with retail customer
3. It is getting logged in then throw on login page

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, retail users will not be able to log in to the applicaiton

Cause

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In this Document
Symptoms
Cause
Solution
References


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