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OBBRN || Sent Back Txns Are Not Appearing In Reassign Screen To Enable The Tellers To Unlock Transactions || ERROR:RM-TX-LC-01 (Doc ID 3006062.1)

Last updated on FEBRUARY 27, 2024

Applies to:

Oracle Banking Branch - Version 14.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Tellers are unable to unlock transactions sent back to their queues when it is locked. These transactions do not show in the Reassign Screen to enable the tellers unlock this transaction.

EXPECTED BEHAVIOR
-----------------------
Tellers should be able to unlock transactions sent back to their queues when it is locked.

Cause

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In this Document
Symptoms
Cause
Solution
References


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