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User is not able to authorize the mandate id. (Doc ID 3006097.1)

Last updated on FEBRUARY 28, 2024

Applies to:

Oracle Banking Payments - Version 14.7.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 14.7.0.0.0 version, Implementation Support

ACTUAL BEHAVIOR
---------------
User is not able to authorize the mandate id.


EXPECTED BEHAVIOR
-----------------------
User should be able to authorize the mandate.
 

STEPS
-----------------------
1. Created the mandate id from PCDDMAND screen.
2. Saved successfully.
3. login with another user and authorize.
4. system throws error as 'SYSERROR'


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot finalize the approval of the B2B preventive mandate

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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