Application Details Not Showing on Application Tracker Screen and Downloaded PDF for Credit Facility Management (Doc ID 3013097.1)

Last updated on APRIL 02, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Below issues are observed on Application Tracker for Credit Facility Management.
1. When clicking on submitted application, no details are showing up on screen.
2. The download PDF also does not show any data for this application.
3. Occasionally on clicking the Application, screen keeps on loading.

EXPECTED BEHAVIOR
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The application data from Application Tracker should be visible on screen and in the downloaded PDF file.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login as Corporate user.
2. From the Overview screen for Credit Facility Management go to Quick Links > Application Tracker.
3. Click on the listed application and check on the application details page which does not show any data.

Changes

Cause

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