Unable to authorize record in GEDACCNT screen (Doc ID 3015325.1)

Last updated on APRIL 11, 2024

Applies to:

Symptoms

On : 14.3.0.0.0 version, Implementation Support

ACTUAL BEHAVIOR
---------------
GEDACCNT (Account/Contract Balance for Netting) screen - Unable to authorize the changes when attempting to maintain balance netting for liability.

EXPECTED BEHAVIOR
-----------------------
System should allow to authorize the netting contribution and display the details in facility maintenance (GEDFACLT) screen

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a CIF with track limits and 'Netting Required' fields checked.
2. Create an account in STDCUSAC (Customer Accounts) with 'Netting Required' field checked in Limits tab.
3. Create a facility in GEDFACLT with the netting required flag checked.
4. Launch GEDACCNT screen for the liability number, give the account number created in step 2 as the Reference no and capture the Line code created in step 3.
5. Save GEDACCNT.
6. Try to authorize the GEDACCNT record.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot authorize the changes and view the netting contribution provided for liabilities.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.