Disable/Enable Non-Primary Customer Transaction
(Doc ID 3022960.1)
Last updated on MAY 23, 2024
Applies to:
Oracle Financial Services Lending and Leasing - Version 14.12.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
The enable part of Disable/Enable Non-Primary Customer Transaction is not working. It is throwing invalid customer ID error while trying to enable a customer.
ERROR
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Invalid Customer Id (SYS-SYS-SYS-TNM-001447)
STEPS
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The issue can be reproduced at will with the following steps:
1. OPENED AN ACCOUNT WITH PRIMARY AND SECONDARY CUSTOMER.
2. POSTED NON MONETARY TRANSACTION - DISABLE/ENABLE NON PRIMARY CUSTOMER RELATIONSHIP FOR SECONDARY CUSTOMER WITH NO.
3. SECONDARY CUSTOMER WAS DISABLED IN CUSTOMER DETAILS TAB
4. POSTED NON-MONETARY TRANSACTION - DISABLE/ENABLE NON-PRIMARY CUSTOMER RELATIONSHIP FOR SECONDARY CUSTOMER WITH YES.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users having issue with customer transaction.
Cause
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In this Document
Symptoms |
Cause |
Solution |