Disable/Enable Non-Primary Customer Transaction (Doc ID 3022960.1)

Last updated on MAY 23, 2024

Applies to:

Symptoms

The enable part of Disable/Enable Non-Primary Customer Transaction is not working. It is throwing invalid customer ID error while trying to enable a customer.

ERROR
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Invalid Customer Id (SYS-SYS-SYS-TNM-001447)

STEPS
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The issue can be reproduced at will with the following steps:
1. OPENED AN ACCOUNT WITH PRIMARY AND SECONDARY CUSTOMER.
2. POSTED NON MONETARY TRANSACTION - DISABLE/ENABLE NON PRIMARY CUSTOMER RELATIONSHIP FOR SECONDARY CUSTOMER WITH NO.
3. SECONDARY CUSTOMER WAS DISABLED IN CUSTOMER DETAILS TAB
4. POSTED NON-MONETARY TRANSACTION - DISABLE/ENABLE NON-PRIMARY CUSTOMER RELATIONSHIP FOR SECONDARY CUSTOMER WITH YES.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users having issue with customer transaction.

Cause

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