USSAR [8125]: Email Address Not Populating In SAR Module (Doc ID 3027916.1)

Last updated on JUNE 14, 2024

Applies to:

Symptoms

When verifying email information between the ECM and SAR modules, it was found that the ECM module had an email address associated with a customer in the ECM case. This email address was being added to the SAR module as a suspect. However, when reviewing the customer's email information in the SAR module, it was observed that the email address field was blank.

Steps to Reproduce:

1. Login to ECM
2. Select AML_SURV case
3. Navigate to Entities tab>> customer
4. Add customer details
5. add email details in the 'Customer Email' tab. verify kdd_case_cust_emails
6. Add the customer as an involved party marking as a suspect
7. Take action 'Close and generate SAR'
8. Login to CRR and open the report
9. In the subject information tab, verify the email address details

Actual: Not populated from ECM
Expected: The client is expecting this detail from ECM to CRR.

Cause

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