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Email and On-Screen Alerts Not Received to Level 1 Authorizer in Multilevel Approval Workflow (Doc ID 3029942.1)

Last updated on JUNE 24, 2024

Applies to:

Oracle Banking Digital Experience - Version 21.1.0.0.0 to 21.1.0.0.0 [Release 21]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
For multilevel authorization workflow configured, when maker initiates a transaction, approver at level 1 does not receive alerts for approval, subsequent approvers receives alert for approval.

EXPECTED BEHAVIOR
-----------------------
Next authorizer in a workflow should receive alert based upon configured workflow.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to application as admin
2. Create a workflow with 2/3 level of approval
3. Login as corporate maker
4. Initiate the payment

Cause

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In this Document
Symptoms
Cause
Solution
References


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