Email and On-Screen Alerts Not Received to Level 1 Authorizer in Multilevel Approval Workflow
(Doc ID 3029942.1)
Last updated on JUNE 24, 2024
Applies to:
Oracle Banking Digital Experience - Version 21.1.0.0.0 to 21.1.0.0.0 [Release 21]Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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For multilevel authorization workflow configured, when maker initiates a transaction, approver at level 1 does not receive alerts for approval, subsequent approvers receives alert for approval.
EXPECTED BEHAVIOR
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Next authorizer in a workflow should receive alert based upon configured workflow.
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to application as admin
2. Create a workflow with 2/3 level of approval
3. Login as corporate maker
4. Initiate the payment
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |