"Account relationship mapping is not available. Please contact your bank administrator." Error on Disbursement Inquiry Screen
(Doc ID 3036766.1)
Last updated on JULY 29, 2024
Applies to:
Oracle Banking Digital Experience - Version 22.2.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
When attempting to do disbursement inquiry, the following error occurs.
ERROR
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Account relationship mapping is not available. Please contact your bank administrator.
STEPS
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The issue can be reproduced at will with the following steps:
1. Log in as the retail user who has a loan account.
2. Go to Loan & Finances > Disbursement Inquiry.
3. We encounter the following error: 'Account relationship mapping is not available. Please contact your bank administrator.'
4. Bank have already set up the relationship matrix properly.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot perform disbursement inquiry.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |