System Cannot Process Error on Entering More than 255 Characters in Address Line Fields While Creating Admin/Corporate User (Doc ID 3037070.1)

Last updated on JULY 29, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR
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While trying to create a new Admin/Corporate user if the Address Line is populated with characters exceeding 255 characters then below error message is observed on review screen when Confirm button is clicked.

ERROR
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System cannot process the request currently. Please try later.

EXPECTED BEHAVIOR
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While creating a new Admin/Corporate user the Address Line must be validated for the maximum allowed limit and should not allow extra characters in the address line fields.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login with Admin user.
2. Use the toggle menu and navigate to Onboarding > User Management.
3. Click on Create button to create Admin/Corporate user and while creating the user Enter Address Line with more than 255 characters.
4. On click of Save button the review screen loads with all the values as blank. On click of Confirm button the System Cannot process error is shown.

Changes

Cause

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