OBTFPM : Unable To Perform Shipping Guarantee Issuance Against Document Collection (Doc ID 3038010.1)

Last updated on AUGUST 01, 2024

Applies to:

Symptoms

OBTFPM: Unable to perform Shipping Guarantee Issuance against Document Collection Number


While initiating Shipping guarantee Issuance against DCN, user is facing error on submit.
After passing DCN, when tabbed out, the PRN is not generated, and the field is blank and non editable.
Due to this, when submit is clicked, system is throwing error.

In the same screen. if DRN is used we are getting the PRN number.


ERROR
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Process Reference Number is Mandatory


STEPS
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The issue can be reproduced at will with the following steps:
1. Login to OBTFPM and launch Shipping Guarantee Issuance - Islamic
2. Choose Issue against as Documentary Collection
3. On tab out, PRN is not generating
4. On submitting, we are getting Error "Process Reference Number is Mandatory"


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot submit Shipping Guarantee Issuance against DCN

Changes

Cause

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