OBVAM - In Create Account Facility - Charge Account Number displayed twice (Doc ID 3048048.1)

Last updated on SEPTEMBER 23, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR
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OBVAM - Create Account Facility - Charge Account Number displayed twice

While creating an Account Facility, system is displaying Charge Account Number LOV twice.
 

EXPECTED BEHAVIOR
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System should have only LOV for Chare Account Number.


STEPS
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The issue can be reproduced at will with the following steps:
1. VAM --> Customer -->Account Facility --> Create Account Facility
2. In account facility creation screen, Charge Account Number Filed is displayed twice.
3. As per the document also, it is one field and it's Lov, but in the screen, when we select the charge account number in below field then it's populated in the above filed.


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users can see Charge account number twice.

Changes

Cause

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