OBVAM - Copy Virtual Entity - Incorrect Entity ID is Displayed (Doc ID 3048058.1)

Last updated on SEPTEMBER 23, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR
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OBVAM - Copy Virtual Entity - Incorrect Entity ID

While copying an existing Virtual entity, user is passing in new Entity ID and moving to Address Segment. In this segment, the block with Entity ID and Name is defaulted with old record, instead of new record.


EXPECTED BEHAVIOR
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In Address Segment, Entity ID and name should be taken from the New Record but not the Old Record


STEPS
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The issue can be reproduced at will with the following steps:
1. View Virtual Entity and select a record and click copy.
2. In entity information screen, virtual entity number is blank, and then enter new Entity
3. Move to Address Segment, in 1st section which contains customer number, customer name, virtual entity id, entity name are coming from the old record.


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot proceed to further segments.

Changes

Cause

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