OBVAM - Copy Account Product - Incorrect Details Displayed (Doc ID 3050647.1)

Last updated on OCTOBER 01, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR
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OBVAM - Copy Account Product - Incorrect Details

User has created a new product by clicking on Copy from an existing Account Product from View Account Product Screen.
In this create screen; after entering the values into the fields, user is moving to next segment.

In Restrictions screen, system is pertaining old record details like customer number, account product and Account product description but customer name is completely irrelevant (not belongs to old or new record)


EXPECTED BEHAVIOR
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Data from old record should not be pertained and also incorrect data should not be posted in any fields.


STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to VAM --> Customer --> View customer account product --> Select a record and click copy
2. All the details are loaded as it is from the old record, change the details and click next stage.
3. In the restrictions stage, the details loaded are pertaining to old record like customer number, account product, account product description. but customer name is totally irrelevant, not belongs to old record or new record.
 

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, incorrect and irrelevant details are displayed in screen

Changes

Cause

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