Alerts and Notification Email Delivery is getting Failed but Test Mail was successful
(Doc ID 3055973.1)
Last updated on NOVEMBER 25, 2024
Applies to:
Oracle Banking Digital Experience - Version 22.2.0.0.0 to 22.2.0.0.0 [Release 22]Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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Notification Emails are not receiving by any customer.
EXPECTED BEHAVIOR
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After successful SMTP Configuration in OBDX, all intended Email Notification must be circulated successfully.
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to OBDX Application as Admin User.
2. Configuration Entity with SMTP Configuration.
3. Test Mail is getting successful but no other Notification Mails received.
BUSINESS IMPACT
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The issue has the following business impact:
1. Alerts & Notifications are impacted.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |