Stop/Unblock Cheque Is Not Working and Giving Error As "Cheque Number Does Not Exist"
(Doc ID 3060618.1)
Last updated on NOVEMBER 25, 2024
Applies to:
Oracle Banking Digital Experience - Version 22.2.0.0.0 to 22.2.0.0.0 [Release 22]Information in this document applies to any platform.
Symptoms
When attempting to Stop/Unblock Cheque,
the following error occurs.
ERROR
-----------------------
Cheque number does not exist.
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to OBDX Application as Corporate/Retail User.
2. Navigate to Toggle Menu >> Accounts >> Current & Savings >> Stop/Unblock Cheque
3. Input required details and press Submit
4. Error Message appears as "Cheque number does not exist".
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
1. Customer is not able to proceed Stop/Revoke Blocked Cheque Payment for a valid Cheque Number.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |