Unable to reset the debit card pin
(Doc ID 3062492.1)
Last updated on DECEMBER 06, 2024
Applies to:
Oracle Banking Digital Experience - Version 22.1.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 22.1.0.0.0 version, Production Support
ACTUAL BEHAVIOR
Users are not able to reset the debit card PIN from the OBDx application.
EXPECTED BEHAVIOR
The user must be able to reset the debit card PIN from the OBDx application.
STEPS
The issue can be reproduced at will with the following steps:
1. Login to an obdx application as a retail user.
2. Go to the account menu
3. Select current and saving tab
4. Select the debit card section.
5. Click on Manage Cards,
6. Click on Reset Pin
BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users are not able to reset the debit card pin from the obdx application.
Changes
No changes done to hardware/product or environment cause this issue.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |