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Most Common Questions For View PDF/Communicate Purchase Order/Agreement to Supplier (Doc ID 1392241.1)

Last updated on OCTOBER 15, 2021

Applies to:

Oracle Fusion Purchasing - Version 11.1.11.1.0 and later
Oracle Fusion Purchasing Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Purpose

View PDF refers to the action where you can view the PDF of a document from UI pages like Manage Order, View Agreement, and View Change Order.

Communicate Documents is used to communicate purchase orders or agreements to suppliers. This can be done through one of these options - submitting a document with valid communicate parameters for approval, Communicate Purchasing Documents ESS UI or by selecting the communicate control action from the manage and view document pages.

Issues in these flows usually arise either when the PDF of the document could not be generated or the communication is not set up properly. The e-mail communication to the Supplier will happen in the language defaulted from the following sources in the following order:

1. Supplier Site
2. Procurement Configuration for the Procurement BU
3. Base language of the application instance

There are 2 components in the pdf that gets translated to the language defaulted.

1. Purchase Order Data
    For the Purchase Order Data to appear in the defaulted language on the pdf, the instance should have that defaulted language as one of the installed languages, so that there will be data available in the database tables in that language.

2. Labels in the RTF Template
    For the Labels in the RTF Template to get translated to the defaulted language, the translations should be uploaded to the BI Publisher against the RTF Template in that locale.

    Make sure to upload the xlf file to the right language locale.  (e.g. Swedish   locale, if you picked Swedish as the langauge on the Supplier Site Address.
   
    In the translation xlf file,  have the source language as the default locale on the setup(e.g; English - "en-US") and the target-language as the language for which you are uploading the translations.
   
    The Source and Target tags in the xlf file  should have the values in the languages as mentioned above.
      e.g;
     <source>Phone</source>
     <target>Telefon</target>

Questions and Answers

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In this Document
Purpose
Questions and Answers
 Why does Purchase Order notification from Communicate Purchasing Document show Communicated with Errors?
 How to get Log Files for troubleshooting problems with Communicate Purchasing Documents?
 Why is there no pdf output generated for when running a scheduled process "Communicate Purchasing Document"?
 Why does the supplier not receive any email notification after the Communicate Purchasing Document is run for a purchase order with communication method of email?
 Why is it that the Order/Agreement is successfully created, but the View PDF action for that document from UI returns an error dialog with "The file could not be downloaded"? This will also result in the approvals flow failing.
 Why does View PDF works and the document can be communicated, but the lines table in the PDF is empty and other fields are missing or incorrect?
 What do I do if PDF does not get generated, and after following steps for Problem#1 you cannot see "Purchase Order Document PDF" or "Purchase Document Terms and Conditions PDF Sub Template"?
 What do I do if the PDF is getting generated fine but some of the attributes are missing in it?
 Why does the Custom PDF does get generated, but only in the base language? The values for address etc can be seen in the translated language, but not the labels and text.
 What do I do if communicate is not working and the PDF gets generated, if the first thing that fails is the Enterprise Scheduler System and  check if everything is deployed and installed correctly?
 What do I do if ESS jobs complete correctly but no jobs are sent to the CUPS server or email server?
 What do I do i f Email communication is working but, Print and Fax are not?
 Why does the Email and Print communication is working, but Fax is not?

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