Covering New Dependents Is Triggering Certifications For Existing Covered Dependents (Doc ID 1620706.1)

Last updated on OCTOBER 20, 2023

Applies to:

Symptoms

On : 11.1.5.0.0 version, Manage Benefits-Elect Benefits

ACTUAL BEHAVIOR
---------------
Dependent Certifications have been setup on Medical plan. Employee must provide Birth certificate if he is covering his child under the plan. Similar certifications have been setup for Spouse, Domestic partner and Adopted child contact types.Covering new dependents is triggering new dependent certifications for existing covered dependents

Issue here is, If an employee who already has spouse and child contacts covered under the Family option in Medical plan, is adding a new child, upon processing the life event, Fusion is showing dependent certifications pending for Spouse and two children not withstanding the fact that the Spouse and one child were already previously covered prior to the life event.


EXPECTED BEHAVIOR
-----------------------
System should not trigger certification for already covered dependents

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enroll Employee in Medical: Employee + Family coverage start date is 10/01/2013
Designees > Dependents
Covered the spouse and child on 10/1/2013
Dependent Certification
For spouse :Receive Marriage Certificate on 10/31/2013
For Child : Receive Birth Certificate on 10/31/2013

2. Enrollment Results > Action Items
Designate Dependent (Required) completed on 10/15/2013
Dependent Requires Certification (Required) completed on 10/31/2013
Dependent Requires Certification (Required) completed on 10/31/2013

3. Added a new contact as below on 11/05:
4. Processed Waxie Gain Dependent Life event on 11/05:

Upon adding the new contact to Family option in Medical plan, Dependent certifications are triggering for Spouse and Child who has been already covered prior to this life event on 11/05 and had certifications marked as received on 10/31.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.